LOLA (2016)

Project Summary

  • DURATION :
    8 months for continual design support and new brand expansion research to visual prototype.
  • ROLE :
    User Experience Designer, User Interaction Designer and Visual Designer supporting 5 scrums teams. Part of the Human Centred Design team, working with Service Design Lead Justin Hoyer (last 2 months).
  • METHODS :
    Business Analysis, Comparative Analysis, Heuristic Evaluation, Stakeholder Interviews, Personas, Navigational Flows, Task Flows, Sitemap, Rapid Sketching, Co Design Workshop, Paper Prototyping, Interactive Prototyping, Live Style Guideline, BA / Dev pairing, Usability Testing, User acceptance testing
  • TOOLS :
    Sketch, Invision, Indesign, Confluence, Jira, Asana and Google Drive.

LOLA - Live Online Lending Application

LOLA is a platform that empowers Westpac bankers to have smart lending conversations with small-sized businesses, and to execute lending deals easily and efficiently. By embedding existing legacy systems and processes within LOLA, bankers now serve customers better, and customers get funding that’s appropriate and fast.

Read more at : https://www.good-design.com/entry/lola-live-online-lending-application/

Design Process Overview

  • DISCOVER
    • Business Analysis
    • Comparative Analysis
    • Heuristic Evaluation
    • Stakeholder Interviews
  • DEFINE
    • Personas
    • Navigational Flows
    • Task Flows
    • Sitemap
  • IDEATE
    • Rapid Sketching
    • Co Design Workshop
  • BUILD
    • Paper Prototyping
    • Interactive Prototyping
    • Live Style Guideline
    • BA / Dev pairing
  • VALIDATE
    • Usability Testing
    • User acceptance testing
  • ITERATE
    • Repeat stages
    Build & Validation
    until end of project sprint.

Interested to hear more?
Hit me up to chat more about my process!